Privacy Policy

1. Introduction

bibgoplus ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the bibgoplus online casino platform, accessible at bibgoplus.org (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in connection with your use of the Platform and our related services.

This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the bibgoplus Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy applies to all registered players, visitors, and any other individuals who interact with the bibgoplus Platform, whether from Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.

2. Information We Collect

bibgoplus collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address, email address, and mobile number provided when creating your bibgoplus account.
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and selfie photographs submitted for KYC (Know Your Customer) verification.
• Payment Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction records. Note: We do not store full debit or credit card numbers.
• Communications: Messages, emails, and chat transcripts exchanged with our customer support team.
• Responsible Gaming Preferences: Deposit limits, session time limits, and self-exclusion requests you submit through the Platform.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform.
• Transaction Data: Deposit and withdrawal history, game wager history, bonus usage, and account balance records.
• Cookies & Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 7 of this Policy.

3. How We Use Your Information

bibgoplus uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your bibgoplus player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to our games, process deposits and withdrawals, and deliver the full range of bibgoplus casino services.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Age Verification: To verify that all players are at least 21 years of age, as required under Philippine gaming regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion, in line with our commitment to player welfare.
• Marketing Communications: To send you promotional offers, bonuses, and news about bibgoplus — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the bibgoplus Platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, bibgoplus processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the bibgoplus gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

bibgoplus does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities and screening for prohibited persons.
• Game Software Providers: Licensed game developers and live dealer studios whose games are available on the bibgoplus Platform, to the extent necessary to deliver gameplay.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where we are legally required to disclose information.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary to protect our legal rights or comply with legal obligations.

6. Data Retention

bibgoplus retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your active account relationship with bibgoplus.
• Closed Accounts: Following account closure, we retain personal data for a minimum of five (5) years to comply with AML regulations, PAGCOR requirements, and applicable Philippine tax laws.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing Data: Where you have consented to receive marketing communications, we retain your contact details until you withdraw your consent or opt out.

When personal data is no longer required, bibgoplus will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

7. Cookies & Tracking Technologies

The bibgoplus Platform uses cookies and similar tracking technologies to enhance your user experience, analyze Platform usage, and support our security and fraud prevention measures. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the bibgoplus Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as your preferred language and display options.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bibgoplus Platform.

8. Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by bibgoplus:

• Right to Be Informed: The right to be informed about how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@bibgoplus.org. We will respond to all verified requests within thirty (30) days.

9. Data Security

bibgoplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bibgoplus Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Server Infrastructure: Our servers are hosted in secure, access-controlled data centers with 24/7 physical and network security monitoring.
• Access Controls: Access to personal data is restricted to authorized bibgoplus personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Password Security: Player passwords are stored using strong one-way hashing algorithms. bibgoplus staff cannot view your password in plain text.
• Regular Security Audits: We conduct regular internal and third-party security assessments to identify and address potential vulnerabilities in our systems.
• Fraud Monitoring: Our security systems continuously monitor for suspicious account activity, unauthorized login attempts, and potentially fraudulent transactions.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your bibgoplus account and to keep your login credentials confidential at all times.

10. Children's Privacy

The bibgoplus Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. This age restriction is consistent with Philippine gaming regulations governing casino-style gambling.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the bibgoplus Platform, please contact us immediately at support@bibgoplus.org.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

11. Changes to This Policy

bibgoplus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the bibgoplus Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you do not agree with any changes to this Privacy Policy, you must stop using the Platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bibgoplus handles your personal data, please contact our Data Protection Officer:

• Email: support@bibgoplus.org
• Live Chat: Available 24/7 via the bibgoplus Platform
• Response Time: We aim to respond to all privacy-related enquiries within 30 calendar days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. For more information about your rights under Philippine data privacy law, visit the NPC's official resources.

For responsible gaming support, self-exclusion requests, or deposit limit settings, please visit our Responsible Gaming page.